Help Information
General | Statement of Accounts | Payments | Financial Schemes | LEO Ban
General
1. How do I Login?
You can login using your school student ID and password.
2. What can I do here?
The student finance system is a One-Stop webpage to access all your issues regarding student finance. For a list of services available on this website, please refer to the homepage.
Statement of Accounts
1. What does the fee categories mean?
The fee category system is way to classify your fees according to the type of fee it is, and what can be used to pay for the fees. The four categories includes:
Category I: Tuition Fees
Category II: Supplementary Fees
Category III: Overseas trips, Enrichment Programmes and other micellaneous charges
Category IV: Library Fines, IT Fines, Disciplinary Fines and all other fine-related charges
3. What is the difference between actual outstanding and current outstanding?
The actual outstanding considers all completed transactions with the school in your account. All amounts stated in your statement of accounts (confirmed and completed transactions) will amount to your actual outstanding.
The current outstanding takes into considerations all pending payments from schemes and sponsorships, which payment is under processing and not confirmed yet. Payments that you have made will also be pending until we have confirmed the payment. Thereafter these payments will be transferred to your statement of accounts as confirmed payments.
You will only have to pay your current outstanding, and only your current outstanding is use as a determinant for LEO ban and restriction of access to results.
2. Why are certain items pending?
Pending payments refer to payments that have been notified to us, but we have yet to receive the payment or process the payment. It will be transferred to your statement of accounts once we have received the amount and/or have processed your payment.
3. How much do I have to pay now?
What you have to pay now is the amount left after the pending items have been deducted.
4. Why do I still have a 'current outstanding' when the amounts stated in the pending payments is enough to cover my 'actual outstanding'?
Please be reminded that not all modes of payments can cover all forms of charges. Certain forms of charges can only be covered if you have a payment from a certain source E.g. Fines can only be covered by payment using either Cash/Cheque, NETs or Epayment.
5. Why does my payment amount from sponsors change when they are confirmed?
Your payment from external organisations may change due to reasons from the organisations E.g. Your PSEA or CPF account do not have the actual amount that have been requested initially. The current outstanding was calculated on the assumption that the full amount will be received.
6. How long does it take for my statement of accounts to be updated after I have paid?
Please be informed that bank payments take 5 working days to clear while NETs and EPayment takes 3 days to be processed.
7. When do I have to pay for my outstanding?
Please clear ALL outstanding amounts stated in the statement of accounts before the stipulated date given to you in your electronic invoice.
Payments
1. What are the modes of payments available?
You can pay via the following methods:
1. Cash, cheque, bank draft etc. at any UOB or OCBC bank branch over the bank counter. RP's bank accounts are as follows:
UOB: 150-304-5112
OCBC: 501-719-843-001
Please ensure that the bank counter staff records down your NIRC for reference and that you keep the deposit slip as a proof of payment.
2. NETs payment at One Stop Centre
3. Epayment on RP's EPayment Webpage.
2. Why are some payments that I have made not recorded?
Please check your bank statement to ensure that the deduction has occurred. Sometimes there might be instances that they payments are unsuccessful.
Alternatively, you may not have followed the proper procedure when paying at the bank, such as not leaving a reference NRIC for us to track. This results in an unidentified payment that is not tagged to any student. Please contact us at help-schoolfee@rp.sg with your NRIC, student ID, date of payment and amount that you paid so that we can proceed to identify your payment.
Financial Schemes
1. What financial schemes are available for me to apply?
All financial schemes that are available are stated in the homepage.
2. Can I apply for schemes that I do not qualify for?
The school will not deny you from applying for any financial schemes. Please be reminded that your application has a very high chance to be rejected if you do not meet the criteria for the scheme.
3. Must all applications be submitted online?
Yes, you must submit all applications for financial schemes online.
4. What if I am unable to print out the forms? Can I just submit a hard copy form?
You may submit a hand-written hardcopy form, however you will still need to fill up the application online for us to capture your details in the system. Please be informed that for information security reasons, we are unable to help you process the online application.
5. How long do I have till my application expires?
You are reqiured to submit your forms within 2 weeks (Defined as 15 calendar days) of applying online. Please be informed that your application will be cancelled if we do not receive the complete form and supporting documents within 1 month (Defined as 30 calendar days) of the online application.
6. Why I cannot re-apply for the scheme?
You can only have 1 active online application for each scheme at one time. Please cancel your previous application before trying to apply again. To terminate a successful application, please email us at help-schoolfee@rp.sg for us to process it.
7. How long does it take for my forms to be processed?
It will take us 3 working days to process your forms and supporting documents. Please be advised to submit your forms early so as to prevent any confusion when we send you your electronic invoice.
8. Why are some documents that I have submitted not reflected in the system even after 3 days?
Please check with us directly at help-schoolfee@rp.sg. Your form or supporting document may not be acceptable due to several reasons, including but not limited to incomplete forms, incorrectly filled forms, unclear supporting documents, supporting documents not current or incorrect supporting documents.
Please ensure that you write your NIRC, Student ID, Name, type of document and the financial scheme you are apply for at the back of the document if you are submitting a 'top-up' supporting document (a supporting document that is not attached to any form).
9. How long will it take for the processing of the application to be complete?
The duration of the application process depends on the external organisation. It can vary from 2 weeks up to a month.
10. Why is my application failed?
As these schemes are provided by external organisations, if you would wish to know more about the reasons for the failure, or to make an appeal, please approach the respective organisation directly.
11. Why is my scheme cancelled before the deadline?
Certain schemes such as the installment scheme are only applicable to students that have made special requests to the school via help-schoolfee@rp.sg.If you tried to apply for the scheme without prior approval, it will be rejected by default.
LEO Ban
1. Which categories of payment do I have to ensure is cleared to be safe from my results and LEO being banned?
All 4 categories of payments must be cleared to ensure that you would not be banned from your results or LEO.
2. Does my actual outstanding have to be zero to be safe from LEO Ban?
As the school believes that financial matters should be of least hindrance to a student's studies, we will consider the current outstanding (assuming that all schemes will be 100% successful) instead of the actual outstanding when we do a LEO Ban.
3. How can I unban my LEO?
You should clear your outstanding by paying using the following methods:
1. Cash, Cheque, Bank draft etc. at the Bank
2. NETs at One Stop Centre
3. EPayment
If you need financial assistance to pay for your fees, you can also apply for the financial schemes that are available. We will be able to allow you access to LEO once we receive your forms. However, please ensure that the scheme you applied for can pay for the category of fees that are currently outstanding.
4. How long does it take for my LEO to be unbanned after payment?
Please be advised that it will take us up to 3 working days to clear your payments via NETs and EPayment, and up to 5 working days for us to clear your payments made at the bank.
5. How long does it take for my LEO to be unbanned after submitting my forms for financial schemes?
It will take us up to 3 working days to check your forms and clear you from your LEO ban. Please be advised that your forms and all supporting documents have to be in order and completed for us to accept your application.
6. How am I supposed to read school mails or apply for any schemes l if I'm banned from LEO?
Please take note that when you are banned from LEO and your results, your school email and your access to the student finance system remains active.
If you have any queries or need personal advise on financial assistance, please email us at help-schoolfee@rp.sg directly.